Once logged into the router, navigate to Connection > Broadband, click the modify icon next to the ADSL interface and scroll to your PPP username and password information. I'm now faced with having to pay return postage for the 'test router' and if an engineer was booked on Friday for this Wednesday afternoon, I shall probably have to pay for the non-existent visit. @bobpullen Shouldn't the AAISP tech support staff know this? Let me know, and I'll be happy to click on the green button. Jonpe, Gandalf. 8:06 PM The Internet light will cycle thru red, off, green, off when the modem is auto-detecting the network parameters. - last edited on ON/OFF button to the OFF position, wait 10 seconds, then turn back ON. I do not the exact technical reason behind this trick but it revives the data communication between ISP and router and solves the internet problem. The unit takes approximately 2 or 3 minutes to boot up, during which the power light will blink. icon (two gears) on the left side of the screen. If that is unsuccessful, please reach out to Starry Support. Wait ~3 minutes for the router to finish turning back on. Wi-Fi light. A router acts as a bridge or a medium between your device and the Internet Service Provider. Thank you to all those who tried to help. 26-05-2018 Zyxel router: My 5G channel is missing. There's no acknowledged problem with our Zyxel routers. It looks like you're new here. Would be useful to know the new provider, the model of router in use, and whether or not it was provider by the ISP in question? All the lights on the router are correct, except the Internet one. all the lights don't come on. If the router is configured with correct Wi-Fi settings and login credentials, the Led light will be solid green. However, if I change the router password and then do a factory reset it requires the default password again which I assume means the reset has worked. The color of the ADSL light is generally Amber. Line is quiet, but tried test socket just in case. Believe me or not but the trick I am going to share with you is not listed on any technical manual but is quite effective and resolve the internet issue in case all but internet light is not On. (If there is a reset button available) Call your ISP (Internet Service Provider) and have them reset your connection. I'll have a look around in the router settings again. Pays to have a spare router to cancel out some of the possibilities. It was suggested that BTOR could have connected my BB to someone else, apparently it happens! I do not expect PN staff to help me. 2 users liked/thanked this post: I wonder whether this model has been 'improved' and someone forgot to update the instructions, thereby causing more confusion for new customers. @bobpullen AAISP and the router, provided by them, is VMG3925-B10B (and I've now tried two of them). Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Ensure the router is connected to the 12 VDC/4 Amp power supply included. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Power down the modem completely (if the modem has a battery backup you … Log into your router's web interface and check the PPP/network settings. If some PC or laptop is connected via Ethernet cable, the Led will glow in solid green color. Glad to hear you're back in the world of the connected. Contrary to what I said in my previous post, it does reset when holding a paperclip in the reset hole, it just doesn't behave the way described, i.e. You're not using the correct User ID and password, even though you think you are. I posted here rather than on the Router board because it isn't a PN router. Depending on the brand and model of the router, the color can vary. If that doesn’t work, reboot the Zyxel router by removing the power plug from it for 10-15 seconds and then plugging it back in. If that does not resolve the issue, please reach out to Starry Support. Tuesday, then I took down the old router and connections in the afternoon when it showed my old BB had been disconnected, and put up the new one, switched it on after confirmation of migration, but no connection to internet. Thanks a lot. If the INTERNET light does not turn on: This light should blink when sending and receiving data. When you switch on the router, the ADSL light will blink that indicated it is trying to find and connect to the ISP network. No, I've just left PN, but I respect the wide range of knowledge of the users of this forum, so if anyone can point me in the right direction, it will be them. You will see that the internet light gets back and internet services also get … If the reboot doesn't solve the issue, log in via IP Address. Re: Zyxel router not connecting to internet. The password used by the router to connect first time is different from PN's, but is correct. You will see that the internet light gets back and internet services also get started.
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